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Email is the fastest way to reach a human. We typically reply within one business day.
support@supercut.ccEntirely on your own device. Trimming, cropping, captions, effects, and export all run locally through a bundled FFmpeg engine. Your video files are never uploaded to a server. The AI assistant only ever sees the text of your request plus basic clip metadata (length, dimensions, filename), never the pixels.
Editing and export work offline once the app is set up. An internet connection is needed for signing in, billing, and the AI assistant step (which sends only your request text and clip metadata). The first time you use captions, the app downloads a small open-source speech model to your device; after that, captions run offline too.
Supercut is free to try. Pro unlocks unlimited exports and the full toolset, available monthly, yearly, or as a one-time lifetime purchase. On the web your plan is handled by Stripe; in the Mac App Store it is handled by Apple in-app purchase. One account works across the web app and the desktop app.
For web (Stripe) subscriptions, open the billing portal from inside the app to cancel or manage your plan. For Mac App Store purchases, manage or cancel the subscription in your Apple account settings, and request refunds through Apple at reportaproblem.apple.com. If anything looks wrong, email us and we will help.
Click Sign in. The app opens your browser to supercut.cc, you log in there, and the browser hands a secure token back to the app over your local machine. Your Pro plan then applies automatically.
Because your videos are processed locally, there is no video data on our servers to delete. To remove your account and the account information tied to it (email, subscription record), email us at the address below and we will delete it.
See also our Privacy Policy and Terms of Service.