Refunds

Refund policy

Last updated: August 2026

If Supercut is not what you expected, email us within 7 days of your purchase and we refund it in full. You do not have to give a reason, and you do not have to argue for it. Supercut is free to try before you pay, so nobody should be stuck with a plan they cannot use.

What this policy covers

Supercut sells access to software, not a physical product. There is nothing to ship and nothing to return. A purchase unlocks the paid tools on your account immediately, on the web app and on the desktop app. This policy covers all three paid options: the monthly plan, the yearly plan and the one time lifetime licence.

The refund window

• Within 7 days of the charge: we refund the full amount. This applies to the monthly plan, the yearly plan and the lifetime licence.
• After 7 days: we do not refund the period you have already been billed for, but you can cancel so that you are not billed again. Write to us anyway if something went wrong. We read every message and we would rather fix a problem than keep money from someone we failed.
• A duplicate or accidental charge: refunded in full at any time, with no 7 day limit.
• A charge you do not recognise: email us before you file a dispute with your bank. We can usually identify it the same day.

How long it takes

We reply

Within one business day

We approve and send the refund

Within 2 business days of your request

The money reaches you

5 to 10 business days after that, depending on your bank

It goes back to

The original payment method, in the original currency

We cannot refund to a different card or a different account than the one that paid. That is a rule of the card networks, not ours.

Cancelling a subscription

Cancelling and refunding are two different things. Cancelling stops the next charge. Refunding returns a charge that already happened.

• Bought on the web: open Supercut, go to the billing portal from your account menu, and cancel there. You keep the paid tools until the end of the period you already paid for. Nothing is charged after that.
• Bought in the Mac App Store: Apple is the seller for that purchase, so cancel it in your Apple account settings and request the refund from Apple at reportaproblem.apple.com. We cannot refund an Apple purchase ourselves. Write to us and we will tell you which one you have.
• Lifetime licence: a single payment with no renewal. There is nothing to cancel. The 7 day refund window still applies.

Try it before you pay

The free tier needs no account for your first export. It runs the same engine and the same tools that a paid account runs, so you can confirm that Supercut handles your footage on your machine before any money moves. We would much rather you test it first than ask for your money back later.